This project was commissioned by a New Zealand-based provider of healthcare services to train staff on health and safety procedures that comply with the standards set by the Health and Safety in Employment Act. Other team members conceptualized, designed, and storyboarded the project, while I was responsible for developing the end product. 

Note: This project has been altered from the original version that was provided to the client to remove any branding and identifying information.

Audience: Employees at a healthcare services company

Responsibilities: eLearning Development

Tools Used: Articulate Storyline

I developed the project in Articulate Storyline, using a storyboard created with Microsoft PowerPoint as a reference.

An initial challenge concerned how to tailor the experience to meet the unique needs of different departments in the company, such as those who work in the administrative office and those who work in a retail location. This was dealt with by creating several paths in the course that cover the same content, but present it within department-appropriate scenarios. The learner is prompted to specify their role at the beginning to ensure that they end up on the most suitable path.

The overall complexity of the project, which is responsive to the learner's answers to questions and their overall score, required careful organization and precise application of variables and triggers.

As this project was done early in my e-learning career, being able to examine and understand the design work of others exposed me to many important ideas and principles to consider for effective e-learning. I became more familiar with how to personalize experiences, how to use feedback to build knowledge even when a learner answers incorrectly, and how to create believable situations for learners to apply acquired skills. These are all lessons that I continue to apply to my current work.